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Terms and Conditions

These Terms & Conditions (“Terms”) govern all services provided by The Cleaning Guys USA LLC, (“Company,” “we,” “us,” or “our”), through www.Thecleaningguysfl.com.

By scheduling or receiving services from us, you agree to these Terms.

1. Services Provided

We provide exterior and interior window cleaning, pressure washing, post-construction cleaning, Gutter Cleaning and related services for residential and commercial properties.

All services are performed based on visible conditions at the time of estimate or inspection.

2. Estimates & Scope of Work

All estimates are based on information provided by the client and visible conditions.

Pricing may be adjusted if:

  • Actual job conditions differ from those originally described

  • Additional buildup, debris, or damage is discovered

  • Restoration-level work is required

  • Access limitations affect labor time

  • Safety concerns arise

If unforeseen conditions are discovered during service, we reserve the right to pause work and provide a revised quote

 

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SMS Messaging Terms

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Program Name:
The Cleaning Guys Customer Care Messaging

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Program Description:
By providing your phone number and consenting to receive SMS messages, you agree to receive customer care text messages from The Cleaning Guys related to service inquiries, appointment confirmations, service reminders, job updates, receipts, and customer support communications.

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Message Frequency:
Message frequency may vary depending on your interaction with our services and appointment scheduling.

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Message and Data Rates:
Message and data rates may apply depending on your mobile carrier and plan.

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Opt-Out Instructions:
You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Once you opt out, you will no longer receive SMS messages from this program unless you opt in again.

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Help Instructions:
For assistance, reply HELP to any SMS message or contact us directly at:

The Cleaning Guys
Phone: (954) 605-4705

Email: Contact@thecleaningguysfl.com

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Privacy Policy:
Your information will be handled in accordance with our Privacy Policy:

https://www.thecleanigguysfl.com/privacy-policy

3. Payment Terms

Payment is due upon completion of service unless otherwise agreed in writing.

We accept approved electronic payment methods. Installment plans (such as Afterpay, if offered) are governed by the provider’s terms.

Late payments may be subject to additional fees.

4. Cancellations & Rescheduling

Clients must provide at least 24 hours’ notice to cancel or reschedule appointments.

We reserve the right to charge a cancellation or trip fee for late cancellations or no-shows.

Weather-related rescheduling is permitted at no charge.

5. Satisfaction Guarantee

We strive for 100% customer satisfaction.

If you are not satisfied, you must notify us within 48 hours of service completion.

Our obligation is limited to re-performing the affected portion of the service. Refunds are not guaranteed and are issued at our discretion.

6. Pre-Existing Conditions & Property
Risks

Clients acknowledge that exterior surfaces and windows may already contain pre-existing damage, including but not limited to:

  • Scratched or etched glass

  • Failed window seals

  • Oxidized frames

  • Hard water stains

  • Paint damage

  • Loose caulking

  • Cracked or weakened surfaces

We are not responsible for damage resulting from pre-existing conditions.

7. Pressure Washing Disclaimer

Pressure washing involves inherent risks to surfaces.

We are not responsible for damage to:

  • Loose paint

  • Aging concrete

  • Deteriorated siding

  • Landscaping

  • Improperly installed fixtures

Clients are responsible for identifying fragile areas prior to service.

8. Post-Construction Cleaning

Construction debris such as paint overspray, concrete splatter, stucco residue, and adhesive materials may require specialized restoration services.

Standard window cleaning does not guarantee removal of permanent or chemically bonded materials.

If restoration is required, additional charges may apply.

9. Client Responsibilities

Clients agree to:

  • Provide clear access to service areas

  • Secure pets

  • Remove fragile items near work areas

  • Provide water and electrical access when needed

  • Notify us of special surface conditions

Failure to meet these requirements may result in service delays or additional charges.

10. Limitation of Liability

Our liability is limited to the amount paid for the service in question.

We are not liable for indirect, incidental, or consequential damages.

11. Indemnification

Clients agree to indemnify and hold harmless [DBA Name] from claims arising from unsafe conditions, undisclosed hazards, or client negligence.

12. Governing Law

These Terms are governed by the laws of the State of Florida.

13. Dispute Resolution

Any disputes shall be resolved in Miami-Dade County, Florida and Broward County, Florida.

Parties agree to attempt mediation before pursuing legal action.

14. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on our website.

15. Contact Information

The Cleaning Guys 
Email: Contact@thecleaninguysfl.com
Location: Miami, Florida

Phone: (954) 605-4705

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