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Privacy Policy

Effective Date: 2/24/26

The Cleaning Guys USA LLC (“Company,” “we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.thecleaningguysfl.com, request an estimate, or use our services.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information, including:

Personal Information

When you submit a form, request an estimate, or become a customer, we may collect:

  • Full name

  • Phone number

  • Email address

  • Service address

  • Payment information (processed securely by third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Referring URLs

  • Date and time of visits

This information is collected through cookies, analytics tools, and advertising pixels.

2. How We Use Your Information

We use the information we collect to:

  • Provide estimates and schedule services

  • Process payments

  • Communicate regarding appointments and services

  • Send confirmations, reminders, and follow-ups

  • Improve our website and customer experience

  • Conduct marketing and advertising campaigns

  • Respond to inquiries

  • Maintain internal records

3. SMS Communications

 

SMS Communications
By providing your phone number through our website forms, estimate request forms, or other service request channels, you consent to receive SMS text messages from The Cleaning Guys related to your service inquiries, appointment confirmations, service reminders, job updates, receipts, and customer support communications. Message frequency may vary depending on your interaction with our services. Message and data rates may apply.

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Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive SMS communications unless you re-subscribe. For assistance, reply HELP or contact us directly at the contact information provided on our website.

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Use of Mobile Information
Mobile phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Your information will only be used to provide customer service communications related to the services you request.

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Data Security
We take reasonable measures to protect your personal information, including phone numbers and contact details, from unauthorized access, disclosure, or misuse.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic

  • Track advertising performance

  • Enable remarketing campaigns

  • Improve site functionality

You may disable cookies through your browser settings, though this may affect website performance.

5. Third-Party Service Providers

We may share your information with trusted third parties who assist in operating our business, including:

  • Website hosting providers

  • Payment processors

  • Customer relationship management (CRM) platforms

  • Email marketing platforms

  • SMS messaging services

  • Analytics and advertising platforms (such as Google Analytics and Google Ads)

These providers are contractually obligated to safeguard your information.

We do not sell your personal information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. Payment data is handled by secure third-party processors.

However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to fulfill business, legal, or accounting purposes.

8. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccuracies

  • Request deletion of your data (subject to legal requirements)

To make a request, please contact us using the information below.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

The Cleaning Guys USA LLC

Phone: 954-605-4705
Email: Contact@thecleaningguysfl.com
Location: Miami, Florida

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida.

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